How to Choose a Quality Diesel Repair Shop

What Makes One Shop Different From The Next?

Whether it is our website or the physical shop, it is the same principle. Before, during, and after the sale, customer service is what separates a real shop from a parts swapper.

Records Matter More Than People Think

Keeping up with your truck's service records does three things for you:

• Helps you keep up with your warranty
• Keeps you on top of service intervals
• Protects your resale value

A Thorough Inspection Process

We evaluate every issue on the truck and categorize them from most important to least. We do that so both of us know the actual condition of the vehicle. It keeps you educated about your truck, lets you budget for future repairs, and catches failures before they happen instead of after.

We also communicate by text and share photos during and after the repair, so you are not guessing about what is going on in the bay.

The Parts Problem

We run into a lot of trucks where a previous shop installed low-quality parts, or simply the wrong parts for that setup. Our goal is not just getting you back on the road quickly. It is long-term reliability.

Sure, we could throw a cheap eBay alternator or a cheap set of cab bushings in and save you $200. But if you are replacing that in a year, warranty or not, you are dealing with another trip to the shop. The correct parts and correct diagnostics the first time are cheaper and more efficient.

More on this: why cheap diesel parts cost you more.

The Crew

We have the most experienced techs and advisors in East Tennessee, with five full-time techs, so work moves through quickly and efficiently. We will keep you updated throughout the repair and give you options on stock versus upgraded parts.

We also build engines in house if your project goes that deep. Meet the team.

On the Parts Side

We stock more parts than most shops and websites out there, and we have experienced parts advisors to help regardless of the part or truck you are looking for. We keep you accurately updated on your order.

Shop by platform: Powerstroke | Cummins | 6.7 Powerstroke

Comparing Quotes?

These are all worth thinking about when you are comparing quotes or parts prices between shops. The cheapest number on the estimate is not always the cheapest job.

We hope this helps when choosing a shop to produce reliable, quality work. Powerhouse has your back and we would love to help you hit your truck goals.

Call us at 865-640-2097 or see our shop info and hours.

Powerhouse Diesel - Knoxville, TN. Diesel repair and performance parts, shipped nationwide. More guides