Refund policy

Returns

You have 30 days after receiving your order to request a return. To be eligible, the part must be unused and uninstalled, in the condition you received it, in its original packaging, with your receipt or proof of purchase.

Returns carry a 20% restocking fee unless we tell you otherwise. The restocking fee is waived when the return is our mistake: a wrong, damaged or defective part.

How to start a return

Email sales@powerhouse-diesel.com or call (865) 640 2097 with your order number. If your return is approved, we will send instructions on how and where to ship it. Items sent back without an approved return will not be accepted. We pay return shipping on approved returns; ship using the instructions we send you.

Damaged, defective or wrong parts

Inspect your order when it arrives. If a part is damaged, defective or not what you ordered, contact us within 3 business days of delivery and keep all packaging so we can make it right. No restocking fee applies.

Items we cannot accept back

Custom orders, hazardous materials, flammable liquids, gases, sale items and gift cards.

Core returns

Core charges are refunded under our Core Return Policy at powerhouse-diesel.com/pages/core-return-policy. Follow the core instructions on the product page, or contact us if none are listed.

Exchanges

The fastest way to get the right part is to return the one you have and, once the return is accepted, place a new order.

Refunds

We will notify you once your return is received and inspected and let you know if the refund is approved. Approved refunds go back to your original payment method, minus any restocking fee. Your bank or card company may take a few extra days to post it.

Cancellations

If you cancel an order after it is placed, your refund will be minus a 10% cancellation processing fee. Custom parts cannot be cancelled. Questions about stock before you order? Call us. We ship from our warehouse or from the warehouse closest to you to get parts there fast.